CUSTOMER INFORMATION
Refund Policy
Detailed information about refunds, payment errors and remedies for service problems.
Website operator: All Sports Group Ltd, trading as All Sports Tips
Company number: 17450946
Registered office: 128 City Road, London, United Kingdom, EC1V 2NX
Email: info@allsportstips.com
Payment provider: our approved payment provider once enabled
Last updated: 10 September 2026
1. Scope
This policy applies to payments made directly for All Sports Tips subscriptions and should be read with the Website Terms and Conditions, standalone Cancellation Policy and the relevant product description. Nothing removes statutory consumer rights.
2. General Position
Our subscriptions provide time-sensitive services and digital Content. Once access has been properly supplied, a refund is not automatic because a Tip loses, you do not bet, you miss a message, odds change, a bookmaker restricts an account, you do not use the service or you change your mind after applicable rights have ended.
3. Statutory Rights
A refund, repeat performance, price reduction or another remedy may be available if a paid service was not provided with reasonable care and skill, was materially different from its description, digital Content was faulty, access was not supplied, we breached the contract or another non-excludable consumer right applies.
4. Immediate Digital Access
If you expressly request immediate performance, consent to digital Content being supplied during a cancellation period and acknowledge the effect on cancellation rights, a statutory change-of-mind right may be reduced or lost once supply begins. For service elements, a lawful proportionate charge may apply for what was supplied before cancellation.
5. Free Trials
No free trial currently applies to UK Horse Racing VIP or Irish Horse Racing VIP. Where a free trial is offered, no Subscription fee is due if the trial is cancelled before it expires. If a trial converts because it was not cancelled in time, the charge is not automatically refundable. We may nevertheless consider a prompt accidental-conversion request where use was minimal; any goodwill decision is discretionary and does not limit statutory rights.
6. Renewal Payments
A renewal properly taken before cancellation is not automatically refundable. A charge taken after an effective and timely cancellation will be investigated and, where verified, returned. Customers should retain confirmation and contact us promptly.
7. Incorrect or Duplicate Charges
If you believe an amount, frequency or number of charges is wrong, send the transaction date, amount and reference. Do not send complete payment credentials. Verified duplicate or unauthorised charges will be handled in accordance with law and provider procedures.
8. Access Not Supplied
If payment succeeds but access is not delivered, contact us promptly and complete reasonable troubleshooting. We may restore access, repeat performance or provide another appropriate remedy. If the contracted service cannot be supplied within a reasonable time, a refund or price reduction may be due.
9. Material Service Failure
Temporary maintenance, isolated delays or issues caused by a customer’s device do not always justify a refund. A prolonged or material failure within our control will be assessed by reference to the product description, duration, impact, attempts to fix it and applicable consumer law.
10. Betting Outcomes
A losing selection, lower-than-expected profit, changed odds, abandoned fixture, non-runner or bookmaker settlement does not show that the subscription was faulty. Tips are opinions and results can never be guaranteed.
11. Responsible-Gambling Requests
You may request immediate cancellation and removal from betting-related services because of gambling harm. We will treat the request sensitively and stop future renewal. Refunds remain subject to statutory rights and the facts of the payment, but urgent access removal will not be delayed while a refund is considered.
12. How to Request a Refund
Email info@allsportstips.com with your full name, account email, Subscription, payment date, amount, transaction reference, reason and preferred outcome. We aim to acknowledge the request within two business days and provide a substantive decision within 14 days, though complex provider investigations may take longer.
13. Evidence and Verification
We may ask for reasonable information needed to locate the transaction, verify identity, confirm usage or establish cancellation timing. Requests will not be rejected solely because a customer cannot provide information we do not reasonably need.
14. Approved Refunds
Approved refunds will normally be sent through the original payment method. We will initiate them promptly, but bank or provider settlement times are outside our control. Access may end when a full refund is issued for the corresponding period.
15. Partial Refunds and Price Reductions
Where only part of a paid period was materially affected, the appropriate remedy may be repeat performance, extended access or a proportionate price reduction rather than a full refund, subject to consumer rights and the circumstances.
16. Chargebacks and Payment Disputes
You may exercise lawful rights through your payment provider. Contacting us first often resolves mistakes faster. Fraudulent, duplicated or abusive disputes may lead to temporary account restriction while investigated, but genuine complaints will not be penalised.
17. Third-Party Purchases
Where payment was made to an independent app store, community platform or reseller, its refund process may apply and it may control the funds. We will provide reasonable assistance and will not misdirect customers where we remain legally responsible.
18. Service Closure
If we permanently discontinue a paid service during a prepaid period, we will offer an appropriate remedy, which may include continued access, a reasonable replacement, extended access or a proportionate refund.
19. Complaints and Escalation
If you disagree with a refund decision, reply explaining why and provide any additional evidence. The final company and payment-provider complaints routes will be inserted before publication. Nothing prevents use of mandatory consumer remedies.
20. Changes to This Policy
We may update this policy for legal, provider or service changes. The version applying to a transaction will be considered alongside the product and checkout information presented at purchase.